Brian Sekelsky

Fidelity Student Debt

I spend my time at Fidelity working on complex B2B problems related to student debt. One project that I led the design of, end to end, was for our administrative software. This internal tool is used by operations employees to maintain all of our users’ accounts and loans across our three products. The project also included some important updates to the customer facing products to simplify processes, reconcile with changes to the databases, and update to the new design system.

Type

Product Design

User Experience

User Interface

Visual Design

Year

2023 – 2024

Collaborators

Mac Hill

Emily McGalliard

Screenshot of user experience work in figma

Problem

Fidelity’s internal operations team needs an easy way to process the loans and accounts of the many users who participate in our products. Our operations team is also growing as our user base grows, so we need a streamlined way for operations employees to jump in and start managing loan data quickly. As a secondary goal, we wanted to update administrative software to use the up-to-date components.

Basic admin workflow

Design System

As part of this modernization effort I have also redesigned the frontend for some customer facing products. This is the homepage for our workplace benefit in which employers help pay off their employees' student debt.